Product Feature

2006 has been a very eventful year for eBenefits, with the product going from strength to strength...

Processing Services

Northgate’s commitment to provide new, innovative services to our customers has led to the setup of a Back Office Processing centre...

Integration

An unprecedented numbers of delegates registered for our November Integration Seminars. Did you miss out...?

We have had a good response to the first edition of rbdownload and some of the content for this issue has been shaped by your ideas. This edition contains our first customer feature, an article written by Alison Cole of Cambridge City Council. A number of you commented that it was nice to place the name to the face after the feature on Customer Support in the last newsletter, we will be featuring more teams in future additions. We’ve also included articles on eBenefits, the work carried out by our people in Professional and Processing services and details of recent and forthcoming seminars.

If you have any ideas on content, format or regular features that you would like to see in future months, please feedback any ideas you have to rbdownload@northgate-is.com

It’s a year since Cambridge City Council’s Chief Executive received one of the DWP Housing and Council Tax Benefit Management Quarterly Report Letters, showing Cambridge to be “not at Standard” for all of the reported Performance Measures. A very gloomy way to start a New Year!		Our aim is to provide you with an engaging, inspiring and informative read. We would be delighted if you passed this newsletter to colleagues within your organisation as well as feeding back any comments and suggestions to us. Email rbdownload@northgate-is.com		Northgate Public Services Website Launched Visit Northgate's Public Services website to see our full range of solutions www.northgate-is.com/publicservices If you have any feedback about the site please contact rbdownload@northgate-is.com with your suggestions