Northgate’s Revenues & Benefits Remote Processing Services

Northgate’s commitment to provide new, innovative services to our customers has led to the setup of a Back Office Processing centre, fulfilling revenues & benefits claims processing for a number of Northgate customers.

Local authorities continue to face increasing pressures from staff turnover, system and regulation changes, training and requirements to improve Key Performance Indicators. All these can lead to substantial processing backlogs and increased costs through continual recruitment and training.

Based near Hartlepool, Northgate’s Revenues & Benefits Processing Centre was launched to specifically address these issues and since 2005, we have been fulfilling high volume, high quality contracts.

The Processing Centre acts as a remote user by connecting to an authority’s Revenues & Benefits and Document Management Systems using secure networking technology.

Our commitment to optimum service delivery is underpinned by the following attributes:

Assurance of Service Delivery
Northgate provide a high standard of efficiency and on-time delivery. This is reflected in our pricing model which ensures that the customer is only charged for each successfully completed and correct transaction.

Investing in our people
Our people are fully trained, experienced processing agents who deliver a total quality service including pre-processing checks, process reviews and the ability to deal with difficult cases. Our assessors are not only trained in Northgate’s application but also in Pericles, IBS, Academy and most Document Management Systems.

Flexibility
As situations that cause backlog are often unpredictable, Northgate can help local authorities by providing a flexible service that can be switched ‘on and off’ in line with unforeseen demands. Many of our customers also work with us on continual basis, assisting local authorities in delivering a high quality service throughout the year.

Cost Efficiency
Upfront visibility of charges through output based contracts.

Northgate’s processing client base continues to expand and includes two of the largest unitary authorities in the country.

Our customers now include Birmingham, Walsall, Bristol and Ealing using Northgate's Revenues & Benefits system, Leicester City Council processing in IBS and the London Borough of Greenwich, using Academy.

Join us on stand 45 at the IRRV Benefits Conference & Exhibition in Harrogate from 6-8 February.

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